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General Conditions



Rates


All rates in our brochure are quoted in Euro €, and are based on present exchange (October 2011) cost and conditions.
They are valid from 16th November 2011 to 15th November 2012.

ITALIA TRAVEL SERVICE RESERVES THE RIGHT TO ALTER THE PRICES IF MAJOR INCREASES OCCUR DURING THE COURSE
OF THE YEAR DUE TO UNFORESEEN INCREASES.

All rates indicated are inclusive of IVA (value added tax), currently 21%.

These new revised rates in this tariff are net - non commissionable and valid from the date of mailing of this revised catalogue (PREVIOUS RATES ARE NO LONGER VALID).
Unforeseen changes of rates or minor printing mistakes in this catalogue are always possible.
Valid rates are always those received with our confirma­tion that they will be the valid ones and are always up dated on our web site.

Payments
Unless otherwise stipulated by special agreements, all reservations must be prepaid. Agent's vouchers will be honoured by our offices only if the cost of the service is fully paid by bank swift remittance that must reach our office at least 7 days before arrival date.

A) We prefer to receive payment by bank swift remittance When remitting the due payment please order your bank to send us the money "free of charge for the beneficiary".
Our preferred banks and account numbers are the following

BANCA BNL PARIS BAS
BANCA B.C.C

B) If you wish to pay by credit cards, these payments are welcomed, all the needed codes to make the payment will be given with our confirmation. lf the amount due is less then € 1 .000,00 with some credit card companies demanding too high commission we might charge you a handling fee of 1,50% - 2% on the due.

Cancellation fees
Cancelled hotel bookings for individual clients without due notice will be subject to the following scale of cancellation fees
a) if effected at least 7 days before arrival No cancellation fee
b) if effected from 72 to 48 hours before arrival No cancellation fee but an administrative fee of € 25,00 will be charged to cover our

expenses
e) if effected less than 48 hours before arrival 1 night penalty on B/B basis
d) only for Venice if effected less than 72 hrs before arrival. I night penalty on B/B basis

CANCELLATION FEE FOR GROUPS
WILL BE CALCULATE EACH TIME DIRECTLY WITH THE AGENCY AT THE MOMENT OF EACH RESERVATION

Hotels
ITALIA TRAVEL SERVICE reserves the right to substitute hotels where necessary in case of "force majeure" but we will always inform you at minimum 5 days before the client's arrival and the substitute hotel will certainly be of the same category or higher without any extra cost for your client.

Bookings
ITALIA TRAVEL SERVICE must receive bookings at least 5 (five) days prior to the start of the services; if bookings are made less than 3 days prior, ITALIAN TRAVEL SERVICE may not be able to respect the published prices, especially during very busy periods such as trade fairs, exhibitions, congresses, sports or cultural events, etc.
A reservation fee (not refundable in case of cancellation) of € 20,00 will be applied to all bookings requested less than 72 hours prior to date of the first service demanded.

Liability
ITALIA TRAVEL SERVICE while undertaking tours, transportation, hotel accommodation and other services, only acts as an agent with the clear understanding that it shall not be, in any way, responsible or liable for any accident, damage, loss, delay or inconvenient caused with travel facilities arranged by the Company, its employees or agents.

Supplementary charges for groups reservation
I ) A supplementary cost of 15% will be charged for services required during night hours
(9,00 p.m. to 7,00 a.m.), holidays and Sundays.
2) A supplement of Euro 20,00 on top of the file will charged in case of hotel reservations for only one night.
3) A supplement of Euro 20,00 on top of the file will charged when single services (transfer, sightseeing tours,
train tickets, etc.) are requested per each file without a request for hotel accommodation.

Vouchers
Vouchers for F.I.T. vouchers will be issued by ITALIA TRAVEL SERVICE and send to you by e mail or fax only after full payment is made to us

Complaints
Any complaints arising must be made to ITALIA TRAVEL SERVICE on the spot without delay, and be confirmed in writing. If the matter cannot be settled on the spot, ITALIA TRAVEL SERVICE must be informed in writing
within 7 days after conclusion of the services. Later claims cannot be entertained.
Jurisdiction
For any disputes arising from this contract the jurisdiction shall be that of Rome and the Italian law shall apply.

TRAVEL AGENCY
ITALIA TRAVEL SERVICE is a trade mark of the Travel Agency I.T.S. authorized by the Italian Provincial Authority of Rome with Licence n 8077/2009 and Insurance Policy MODIAL ASSISTANCE N 181058

Office SOCIAL Adresse is : VIA ALCIDE DE GASPERI N° 23 00045 GENZANO DI ROMA ROMA ITALY

Office OPERATION Adresse : VIA RICCARDO LOBARDI N° 6 00044 ALBANO LAZIALE ROMA ITALY


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